Is Healthy, one of India’s emerging healthcare support platforms, has reported handling 800–1000 daily medicine orders through its fully call-based ordering model. At a time when most pharmacy services rely heavily on mobile apps and digital interfaces, Is Healthy has chosen a unique approach—simplifying access through direct human assistance.
According to the company, a majority of users, especially senior citizens and patients managing chronic health conditions, prefer speaking to an actual service executive rather than navigating apps. The call-based system eliminates the need for registrations, uploads, or multiple steps, making medicine ordering significantly faster and more reliable.
This model has also proven helpful in tier-2 and tier-3 regions, where digital literacy or data access can be limited. By prioritizing voice-based support, Is Healthy has positioned itself as a convenient, inclusive, and user-friendly medicine delivery solution. With order volumes increasing steadily, the company aims to expand its call-center operations and strengthen city-level on-ground delivery capabilities to maintain fast turnaround times.
